1) All used glass shall be of good quality. The Company does guarantee that condensation will not form between the panes of the double glazed sealed units during the period of the guarantee.
2) The Company undertakes to replace or repair free of charge any defective glazed unit that proves as a result of faulty materials or workmanship within a period of 1 year from the date of installation.
3) The framing and installation are guaranteed for 10 years from the date of installation. Glass units – 5 years. Door and window furniture – 1 year from installation. This guarantee is void where any repairs are carried out by non-qualified or company-accredited personnel. Building works carry a 12-month guarantee period.
4) The Customer must notify in written notice the Company of any defects in the goods or services.
5) If the Company is called out to the Customer’s premises and there is no defect with the goods or services, the Company reserves the right to charge a call out fee. The Company will provide information about those charges before the Company attends the premises.